Job Details

Thank you for your interest in becoming part of the Oaklawn Team. We have an extraordinary legacy. We are a family with strong core values, providing a new level of excitement for our guests and Team Members as we aspire to be Arkansas' Employer of Choice.

The Big Al's Attendant is responsible for greeting customers, answering their questions, taking orders and accepting payments and preparing and serving food and drinks. Always presents a friendly and professional image at the Hotel/Casino.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following and other duties may be assigned as necessary:

• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
• Maintains strict confidentiality in all departmental and company matters.
• Provides impeccable guest service to all guests
• Welcomes customers, informing them about specials or new items, answering questions and accepting orders and payments.
• Serves food, drinks and other items to customers.
• Packages food and prepares beverages per customer request for sale.
• Cleans and restocks work area, dining area, and empties trash and sanitizes equipment and utensils.
• Learns about food preparation and presentation techniques to improve food quality.
• Updates signage and displays to attract customers.
• Takes inventory and replenishes items in display cases, at tables or behind the counter.
• Adheres to all food safety regulations and quality controls.
• Follows established procedures and policies of the Oaklawn Racing Casino Resort.

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 18 years of age.

• High School Diploma or GED required.
• Previous experience in food and beverage preparation preferred.
• Guest service experience preferred.
• Must be able to handle several projects and tasks at the same time.
• Must be able to perform the physical job duties of all Food & Beverage team members.
• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.

CERTIFICATES, LICENSES, REGISTRATIONS

Employee must be able to qualify for licenses and permits required by federal, state and local regulations.

OAKLAWN IS AN EQUAL OPPORTUNITY EMPLOYER.

It is Oaklawn's intent to provide a drug-free, healthy, safe and secure environment for our Team Members. All applicants must complete a pre-employment drug screen and background check.