Job Details

Overview

The Omni Homestead Resort & Spa

Our employees are what make The Omni Homestead Resort & Spa what it is. Since 1766, they've helped us offer guests an opportunity to enjoy Southern hospitality at its best. Located in the Allegheny Mountains of Virginia, we are a four-season resort that boasts superb restaurant dining experiences, championship golf, spa, winter sports and numerous other activities ideal for families and corporate outings.

The Omni Homestead Resort & Spa's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Homestead Resort & Spa may be your perfect match.

Job Description

The Director of Banquets is responsible for ensuring a proper environment for successful functions and events at the Omni Homestead Resort. Responsibilities include the setup and service of all banquet functions, supervising all banquet associates to ensure guest satisfaction, and maintaining service standards. This is a leadership role responsible for training associates to deliver the service commitment for the property in a manner that complies with Omni food and beverage standards and company policies and procedures.

Responsibilities

• Manage team functions and activities according to strategic direction from senior leadership and increased performance efficiencies, influencing change and new processes when appropriate.
• Concentrate efforts on human-centered design that benefits not only the guest journey but also creates an authentic work experience for associates.
• Coordinate all activities, represent guests internally, and collaborate with leaders in varied areas to ensure success in projects and resource planning.
• Design, research, develop, analyze, and suggest new concepts, as well as strategies.
• Exercise decision-making and independent judgment while being aligned with guest needs and management direction and budget guidelines.
• Coordinate new initiatives with suitable contacts - internal and external.
• Work with the Food and Beverage Team to drive excellence in guest satisfaction through the creation of positive experiences. Assist in training associates in order to meet the service commitment.
• Maximize profits in the department through effective management techniques, keeping in mind at all times guest satisfaction.
• Stay updated on new food and wine trends. Set the pace and a good example for a successful quality operation.
• Prepare for and conduct departmental meetings.
• Contribute to the leadership of Omni Homestead Resort by attending Food and Beverage Leadership meetings and showing active presence in the division. Find creative ways to develop an entrepreneurial culture with Omni's business and social objectives.
• Empower associates to maximize their contribution to the Resort. Support them to be flexible and work within and across teams, to be entrepreneurial and innovative in their use of creative hospitality experiences.
• Work with and through partners. Ensure high levels of performance, excellent communication, and delivery.
• Ensure the most effective use of the Resort's resources and that all finances are properly accounted for.

Qualifications

• Five (5) years relevant experience or an equivalent combination of training, experience, and/or education.
• Event promotion/implementation and/or marketing experience preferred.
• Excellent interpersonal skills.
• Provide excellent service to internal and external customers.
• Excellent oral and written communication skills.
• Attentive to detail.
• Ability to adapt to unexpected situations.
• Punctual and reliable.
• Ability to remain calm and portray a friendly demeanor in stressful situations.
• Available to work flexible hours, including nights, weekends, and holidays.