Job Details

Cloudflare is on a mission to help build a better Internet. We run one of the worlds largest networks powering millions of websites and Internet properties for customers ranging from individual bloggers to Fortune 500 companies. Cloudflare protects and accelerates Internet applications without adding hardware, installing software, or changing a line of code. Our properties see improved performance and reduced spam and attacks.

We hire curious and empathetic individuals who are committed to developing themselves and learning new skills. We are committed to building a diverse and inclusive team and hire based on potential while supporting employees throughout their time at Cloudflare. Available Location: Austin

Responsibilities

The Customer Advocacy Manager will be responsible for building, managing and growing customer marketing programs. Reporting to the Head of Customer Advocacy, the ideal candidate should have experience in both customer engagement and scaling customer programs in high growth SaaS companies. This is an opportunity to join a high growth company with a mission to build a better internet.

You will work cross-functionally to build customer participation with enterprise customers across many industries and partner with stakeholders in Sales, Customer Success, Marketing, Product, and PR/AR.

The candidate is an individual contributor who will work closely with the global Customer Advocacy team, driving all Customer Marketing and Customer Advocacy programs. Success is measured by the ability to move forward efficiently and at the speed of the business, focusing on quantity and quality of content, deep engagement with top accounts, brand equity, and levels/titles of participating customers.

The main responsibilities are:

• Customer References: Support and fulfill sales 1:1 and RFP requests for customer references; Manage and track customer reference requests via the customer marketing tool; Support reference requests from events, campaigns, product, analyst, and PR teams
• Customer Advocacy: Qualify, develop and maintain a targeted pipeline of strategic customer relationships; Recruit, engage and nurture customers for participation in speaking engagements, webinars, press releases, blogs/articles, analyst reports and interviews, and other marketing activities; Lead the development and management of high quality customer story content (case studies, story slides, video content)
• Advisory Boards and Councils: Recruit and engage customers for participation in advisory events; Coordinate across teams and executives; Develop pre/post event documents and reporting

Requirements

• Proven success in customer-facing, executive-facing, customer advocacy/marketing roles
• Ability to identify and cultivate new customer relationships across market segments and industries, with a focus on global brands
• Professional and self-motivated team member who can organize, manage, and deliver multiple projects across Marketing and Sales and multiple stakeholders
• Experience presenting to executive audiences
• Experience managing successful in-person customer-facing events
• Experience with Reference Management and/or Customer Advocacy/Marketing tools
• Outgoing with strong verbal and written communication skills

Skills, knowledge and experience

• Bachelors Degree in Business/Marketing or Communications related field
• 5+ years of customer marketing/advocacy experience
• Significant experience in B2B technology marketing with understanding of Internet ecosystem, security, network and IT audiences
• Customer-first mentality; collaborative, learner, team-oriented attitude
• High emotional intelligence (EQ) and ability to influence across all levels
• Ability to thrive in a fast-paced, deadline-driven environment
• A passion for Cloudflares mission and customer success

What Makes Cloudflare Special?

Were a highly ambitious, large-scale technology company with a soul. Our mission includes protecting the free and open Internet.

Projects and Impact

Project Galileo: since 2014, weve equipped more than 2,400 journalism and civil society organizations in 111 countries with tools to defend themselves against attacks, at no cost.

Athenian Project: launched in 2017 to protect government websites and ensure reliable election information; services provided to more than 425 local government election websites in 33 states.

1.1.1.1: released to improve Internet foundations with a privacy-centric public DNS resolver; no client IP addresses are stored.

Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and value diversity and inclusiveness.

For inquiries about accommodations during the application process, please contact ...@cloudflare.com.

Equal Opportunity and Accessibility

We are an AA/Veterans/Disabled Employer. This position may require access to information protected under U.S. export control laws. This description does not create a contract of employment or guarantee of employment.