Job Details

Thank you for your interest in becoming part of the Oaklawn Team. We have an extraordinary legacy. We are a family with strong core values, providing a new level of excitement for our guests and Team Members as we aspire to be Arkansas' Employer of Choice.

We are currently seeking a talented individual to become an Assistant Front Office Manager. An individual could be successful if they possess the following.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The Assistant Front Office Manager is responsible for directly supervising all front office personnel and ensuring proper completion of all front office duties. Directs and coordinates the activities of the front desk, reservations, guest services, and related areas. (Focused on continuous team member training to provide consistent exceptional guest service.) Always presents a friendly and professional image at the Hotel/Casino. The following and other duties may be assigned as necessary:

• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
• Maintains strict confidentiality in all departmental and company matters.
• Provides impeccable guest service to all guests
• Trains, cross trains, and retrains all front office personnel.
• Schedules the front desk staff.
• Acts as the Hotel's Administration representative in the absence of the Front Desk Manager.
• Supervises workload during shifts.
• Reviews daily front office work and activity reports generated by Night Audit.
• Demonstrates exceptional leadership skills by employing a "can do" attitude - accepts personal responsibility for departmental and hotel service scores and revenues as well as the actions and results of subordinates.
• Ability to drive revenue through exceptional salesmanship and by inspiring others to achieve revenue goals.
• Works within the allocated budget for the front office.
• Receives information from the previous shift supervisor and passes on pertinent details to the oncoming supervisor.
• Enforces all cash-handling, check-cashing, and credit policies.
• Upholds the hotel's commitment to hospitality.
• Prepares performance reports related to front office.
• Ensures implementation of all hotel policies and house rules.
• Ensures logging and delivery of all messages, packages, and mail in a timely and professional manner.
• Ensures that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other employees.
• Monitors all VIP's, special guests and requests.
• Follows established procedures and policies of the Oaklawn Racing Casino Resort.

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

• Bachelor's Degree in hospitality management or related field required.
• Minimum 3 years' experience in hotel/hospitality operations required.
• Proficient in Microsoft Word, Excel, and PowerPoint
• Must be able to handle several projects and tasks at the same time.
• Must be able to perform the physical job duties of all Front Desk team members.
• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.

SUPERVISORY RESPONSIBILITIES

This job has supervisory responsibilities.

• Responsible for staff development and training programs.
• Responsible for rewards and recognition program to maximize employee engagement.
• Evaluates team members within department and delivers constructive feedback to employees in regards to performance.
• Determines recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs.
• Determines work procedures and expedites workflow.
• Responsible for employee performance (disciplining, coaching, counseling).

LANGUAGE SKILLS

Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in in English may also be required.

CERTIFICATES, LICENSES, REGISTRATIONS

Employee must be able to qualify for licenses and permits required by federal, state and local regulations.

OAKLAWN IS AN EQUAL OPPORTUNITY EMPLOYER.

It is Oaklawn's intent to provide a drug-free, healthy, safe and secure environment for our Team Members. All applicants must complete a pre-employment drug screen and background check.