Job Details

Job Summary

Customer Care Representative will be a member of the Team responsible for being the primary contact group for incoming customer and branch calls. Role will require frequent communication with customers, branch personnel, and Shared Services team members. Role will assist the customer or branch with their request if able, or will transfer the call within Shared Services for assistance. The system of record will initially be Lawson with an eventual migration to SAP. The OTC Customer Care Representative will report directly to the OTC Manager and will work closely with both Branch Personnel and Shared Services teammates. Success will depend on having a customer first attitude, along with a willingness to learn new functions and positively contribute to team performance.

Essential Functions

• Provide professional administrative and telephone support for incoming customer and branch phone calls to Financial Shared Services delivering first call resolution.
• Handle all general questions concerning statements or other correspondence received by the customer relating to supply accounts, installment accounts and branch inquiries.
• Update the automated credit card system for account changes accurately and in compliance with internal & PCI controls.
• Process customer credit card or electronic check payments by phone accurately and in compliance with internal & PCI controls.
• Act as liaison between branch offices and the Financial Shared Services.
• Performs other duties as assigned.

Job Qualifications

Required Qualifications

• High School degree or equivalent
• Strong customer orientation with a sound knowledge of telephone etiquette with a pleasant and friendly attitude.
• Possesses strong interpersonal and communication skills, exceptional at building relationships
• Positively contribute to the Financial Shared Services team environment
• Has exceptional organizational, problem solving, and multi-tasking skills and shows a great attention to detail
• Proficient in computer navigation and working with several software programs at the same time
• Demonstrates a commitment to Pattersons values and professionalism through appropriate conduct at all times

The potential compensation range for this role is below. The final offer amount would be based on various factors such as candidate location (geographical labor market), experience, and skills.$15.19 - $18.65