Job Details

Job Title: Community Support Officer 1

Department: Community Support

Reports To: Community Support Manager

FLSA Status: Non-exempt

Pay Grade: 4

Approved By: Chief of Police

Approved Date: September 2024

Summary: The Community Support Officer (CSO) serves within Community Support and is directly supervised by the Community Support Manager. Staff member will follow all Federal and State Laws, County Ordinances, Hot Springs Village Declaration and Protective Covenants, Policies, Rules and Regulations governing Hot Springs Village. Additionally, the CSO will seek out opportunities to be of service within our community and pursue positive interactions and relationships with our members.

The staff member will receive, respond and investigate all complaints regarding alleged violations of the documents described above. The investigation will determine whether it is an HSVPOA Residential or Commercial violation, or a potential violation under the purview of another department and will refer to the appropriate department as applicable. The complaints will be investigated in a friendly and professional manner, documented and worked to resolve the violations with members and guests to gain compliance. This may include testifying in a Court of Law or HSVPOA compliance hearings. The staff member must promote the philosophical goals and mission statement of HSVPOA.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

1. Receives complaints and enters the complaint in the computer tracking system or refers the complaint to another POA department as appropriate.

1. Performs on-site inspections of all complaints received to determine validity.

1. Discusses nature of complaint with the identified party and seeks corrective action. Keeps the identity of the complainant confidential.
2. Should initial verbal communication fail to yield corrective action, prepares a written directive with a time frame to the complainant indicating corrective action(s) required. Enters the complaint in the computer system to ensure timely follow up after established deadline.
3. If the responsible party does not correct the violation, takes appropriate action that could include, but is not limited to contracting for corrective work, seeking assistance from Public Services or other POA department, assessing a fine through the administrative fine process, attending hearings for the appeals process.
4. Monitors each complaint from its initial receipt to final resolution. Regularly reviews the computer tracking system to ensure prompt resolution of each complaint.
5. Prepare case material for presentation to POA officials, committees, county or state officials, and present when requested.

1. Interact professionally, tactfully, and effectively with the public in sometimes stressful situations.
2. Present evidence and other material in various proceedings to include legal proceedings.
3. Must become a subject matter expert of all HSVPOA protective covenants.

1. Using POA vehicle, patrol assigned areas for violations and act upon as directed.
2. Upon direction of supervisor, assist with gate entry operations as directed.
3. Required to drive POA vehicle or personal vehicle while conducting POA business.
4. Regular attendance is required.

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Must have a pleasant personality and be able to meet and work with the general public in sometimes stressful situations.

Education and/or Experience

High school diploma or general education degree (GED). Experience in conflict resolution and de-escalation techniques.

Language Skills

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively speak and present information and directions in one-on-one situations to property owners, guests and other employees of the organization.

Reasoning Ability

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Must have the ability to remain calm and perform duties in stressful situations.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly exposed to outside weather conditions.

Essential. Able to perform specific job duties from home if approved by supervisor.