Job Details

Primary Job Title:
Customer Service Representative - Logistics

Alternate/Related Job Titles:

• Customer Support Representative
• Logistics Customer Service Specialist
• Call Center Representative
• Vendor Support Specialist
• Supply Chain Customer Service Associate

Location:
Framingham, MA

Onsite Flexibility:
Remote

Contract Details (Contract roles only):

• Position Type: Contract
• Contract Duration: 4 months
• Start: As Soon As Possible
• Pay Rate: $20 - 22/hr
• Shift: M-F, 9-5:30PM EST

Job Summary:
This role provides logistics support to Inbound Transportation Vendors and Carriers, ensuring timely and effective communication with both parties. The position addresses performance issues, conducts new vendor setup, assists with order submission, and works cross-functionally to support Transportation Planning Analysts and other logistics functions. The individual also performs systems administration duties to support vendor and carrier-related issues and service needs.

Key Responsibilities:

• Provides a high level of service to vendors and carriers, responding to incoming calls and inquiries in a timely and effective manner
• Creates cases within ServiceNow for all incoming calls for reporting purposes
• Answers vendor questions related to routing requests, purchase order timelines, website specifics, and POE shipments
• Establishes new user profiles and provides access to the E-Routing website while maintaining vendor location codes
• Performs case-by-case analysis of vendor location databases to ensure accurate access and prevent unauthorized data exposure
• Supports vendors using Freight Order Management (FOM) and assists with E-Routing processes
• Confirms shipping authorization numbers, modifies routings, cancels assigned routings, and verifies carrier pick-up dates
• Analyzes and troubleshoots E-Routing issues
• Performs systems administration duties to support vendor and operational needs
• Educates vendors on E-Routing requirements and assists with initial order submissions
• Processes vendor code additions for existing vendors
• Supports Associate Planning with carrier performance issues and inquiries
• Collaborates with Planning Analysts to resolve vendor and carrier service issues
• Maintains flexibility to support business coverage needs, including potential holiday work

Required Experience:

• 2-5+ years of experience in customer service, supply chain, merchandising/planning, or distribution
• Strong communication skills and professional phone etiquette
• Ability to multitask in a fast-paced environment
• Ability to interact confidentially with all levels of management
• Adaptability to changing priorities
• High level of initiative, accountability, teamwork, and customer focus
• Strong collaboration skills and openness to feedback
• High attention to detail
• Flexibility to work overtime as needed
• Basic knowledge of Microsoft Office (Word, Excel, PowerPoint)

Nice-to-Have Experience:

• College degree
• Experience with ServiceNow
• Experience with NICE (formerly CXONE)

Required Skills:

• Customer service and call handling
• Communication and problem-solving
• Multitasking in fast-paced environments

Preferred Skills:

• Logistics and supply chain support
• ServiceNow case management
• Freight Order Management (FOM)
• E-Routing systems
• Vendor and carrier coordination

Additional Skills:

• Systems administration support
• Data accuracy and access control
• Troubleshooting and issue resolution
• Cross-functional collaboration
• Vendor onboarding and training

Benefits:

• Medical, Vision, and Dental Insurance Plans
• 401k Retirement Fund

About the Client:
Off-price apparel and home retailer. A Fortune 500 company and the leading off-price apparel and home fashion retailer in the U.S. and worldwide, operating over 4,500 stores across nine countries and multiple e-commerce platforms. The organization is committed to an inclusive workplace and responsible corporate citizenship.

About GTT:
GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. We highly value diverse and inclusive workplaces and support Fortune 500 organizations across banking, financial services, technology, life sciences, biotech, utilities, and retail sectors throughout the U.S. and Canada.

Job Number:
26-02760

Hashtags:
#gttic #gttjobs