Job Details

Overview of Role :

The Supply Chain Customer Service Representative role is key to the company's success by maintaining customer satisfaction through superior customer service. The ideal candidate is a motivated, action-oriented person who is passionate about customer service. In this role, you are instrumental in developing and maintaining relationships by providing excellent customer service to both internal and external customers. You provide superior account support, manage the order process with a fine degree of accuracy. In this role, you will build relationships with customers across the US while mastering the workings of a fast paced, metrics-driven, streamlined organization.

Requirements :

• High School Diploma, with bachelor's degree preferred

3 + years of customer service with some sales or supply chain experience is preferred

• Experience working in a team environment and can successfully work independently as needed

• Demonstrates computer competence with Microsoft Office (word processing, spreadsheets, databases, etc.)

• Experience working with SAP or other ERP systems is preferred

• Excellent verbal, interpersonal, and written communication skills

• Ability to meet time sensitive deadlines and effectively manage and prioritize responsibilities

• Ability to recognize problems, assess situations, gather relevant information, and respond/resolve effectively

• Positive attitude and thrives in a collaborative environment

• Excellent customer service skills; timely and consistent follow-up and follow-through, highly organized, responsive, helpful. Demonstrates a passion for service and love of customer

• Desires to not simply meet, but exceed expectations

• Highly motivated self-starter who is results oriented

• Ability to effectively give and receive feedback

• Ability to work flexible hours as needed

COMPENSATION AND BENEFITS

• Hourly contract rate range of $14.00 to $17.00 based on experience and qualifications, as well as geographical market and business considerations.

Your well-being is important to Wimmer Solutions. All regular, full-time employees working a minimum of 30 hours per week are eligible to participate in the benefits plan. Outside of offering excellent medical, dental, and vision benefits, we also offer the following:

• Paid time off and holidays
• 401k & company match
• Flexible Health Care, Dependent Care, and Commuter Spending Accounts
• Employee Assistance Program
• Life & Accidental Death and Dismemberment Insurance
• Short and Long-Term Disability
• Payroll advance program, Charitable donation match, Athletic event sponsorship,
• Referral reward program, and more…

MORE ABOUT WIMMER SOLUTIONS

Wimmer Solutions is proud to be an equal-opportunity employer. All applicants will be considered for employment regardless of race, color, religion or belief, age, gender identity, sexual orientation, national origin, parental status, veteran, or disability status. Wimmer Solutions is committed to achieving a diverse employee network through all aspects of the hiring process and we welcome all applicants.