Job Details

A company is looking for an IT Associate - Help Desk to provide technical support and manage IT resources for users remotely.Key ResponsibilitiesDeliver prompt and effective technical support to end-users through various communication channelsTroubleshoot and resolve hardware and software issues to minimize downtimeInstall, configure, and maintain computer systems, applications, and security enhancementsRequired Qualifications2-3+ years of real-world experience supporting an internal helpdeskStrong experience with Macs and Windows 11 OSExperience with Office 365, Microsoft Intune, and Microsoft TeamsFamiliarity with cloud-based applications, such as Zendesk, is a plus