Job Details

A company is looking for a Technical Support Specialist to assist with resolving issues related to installation and service orders.Key ResponsibilitiesMaintain data integrity of inventory systems and handle customer record assignments for fiber ordersRespond to service queues and assist technicians and business partners via phone calls and chatsParticipate in specialized tasks and stay informed about departmental methods and proceduresRequired Qualifications, Training, and EducationMUST reside in North CarolinaHigh School Diploma/GED or equivalent experienceVocational training in a related field, such as computerized records managementOne to two years of telecommunications experience or relevant network fundamentalsFluent skills in Excel, including building spreadsheets and using macros